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We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your expectations, we will refund the amount for all unused, unopened merchandise from your order.

  • Refunds need to be addressed within 14 days from receipt.
  • Customers are responsible for the return shipping fee, and it is not refundable.
  • Refunds are made in the original form of payment and are issued to the person documented on the original invoice.
  • If your order is returned after 14 days, you will only be eligible for store credit
  • Please allow 7-15 business days for your return to be processed.
  • Please allow 5-10 business days for the refund charge to reflect back onto your bank statement.

Should you require further assistance, please email info@thelashemporium.com